Overgate Hospice Engagement Report
18/05/2026 Healthwatch Calderdale
Healthwatch Calderdale gathered feedback from local people, current patients and their families, and professionals to understand awareness of Overgate Hospice, experience of care, and views on future services.
This report brings together the key themes from the feedback. It highlights what is working well, where there are gaps in awareness or access, and what matters most to people when thinking about hospice care.
File size: 1,098 KB
Medequip Feedback Report
29/04/2026 Healthwatch Kirklees
This report is from a Healthwatch Engagement & Information Officer who joined a Medequip driver where they were able to speak directly to people using the service and their carers. These conversations was used to collect feedback and understanding people’s experience of receiving the equipment.
File size: 493.04 KB
Pharmacy First: What people told us
27/04/2026 Healthwatch Kirklees & Healthwatch Calderdale
This report explores people’s awareness and experiences of the NHS Pharmacy First service across Calderdale and Kirklees. We carried out this project to understand whether residents are aware of Pharmacy First, how they are using the service, and whether it is helping people across healthcare more quickly without needing to see a GP or attend urgent care. The report highlights opportunities to improve awareness, accessibility, and integration of Pharmacy First within the wider healthcare system.
File size: 887 KB
Healthy Working Life – research and mystery shopping
16/01/2026 Healthwatch Kirklees
Healthwatch Kirklees was asked to carry out a mystery shopping exercise as part of the national Healthy Working White Paper and Sir Charlie Mayfield’s Keep Britain Working Review. The aim was to understand how people in Kirklees find information and support to help them stay in work, return to work or manage health conditions that affect their employment.
File size: 95.9 KB
Digital access to GP services
22/10/2025 Healthwatch Kirklees & Healthwatch Calderdale
During June and July 2025, Healthwatch Calderdale and Healthwatch Kirklees heard from local people about their experiences of using digital tools to access GP services. This includes online systems such as PATCHS, SystmOnline, and AccuRx, as well as the NHS App. Digital access is now a bigger part of NHS services. National policy encourages a move from paper and phone to digital, aiming to save staff time, improve access and give people more control. This report looks at people’s experiences of using online services to contact GP practices across Calderdale and Kirklees.
File size: 674 KB
Healthwatch England – What trans and non-binary people told us about GP care
25/07/2025 England & Kirklees & Calderdale
Evidence already suggests that transgender and non-binary individuals often experience poorer health outcomes than the general population. After transgender and non-binary people shared with Healthwatch concerns about their interactions with the NHS, we examined the issue by focusing on people’s experiences of GPs.
File size: 648 KB
Trans and non-binary people’s experiences of GP care in Kirkees and Calderdale
31/07/2025 Kirklees & Calderdale
As part of Healthwatch England’s project, we asked trans and non-binary people about their experiences at their GP surgery. The aim was to understand how well GP services are working for people who need general healthcare and gender-affirming support, like hormone prescriptions or referrals to gender clinics.
File size: 362 KB
Healthwatch Kirklees and Healthwatch Calderdale Annual Report 2024-2025
14/07/2025 Kirklees & Calderdale
We’ve been listening. You’ve been sharing. This report details all the work we have done and the impact that it has made from April 2024 to April 2025.
File size: 2.0 MB
Understanding smoking, quitting, and health inequalities
03/07/2025 Kirklees
Understanding the experiences of people who smoke and people who previously smoked helps shape effective support services. This engagement aimed to explore who smokes, why they continue, what might help them quit, and what factors supported people who quit in successfully stopping, all with a focus on health inequalities. The findings will inform Public Health and the system partners to shape and deliver the stop smoking service offer in Kirklees and wider stop smoking opportunities.
File size: 650 KB
15 Steps for Maternity
26/02/2025 Calderdale
The Kirklees and Calderdale Maternity & Neonatal Voices Partnership (MNVP) completed a 15 steps visit at Calderdale Royal Hospital. ’15 Steps for Maternity’ enables the MNVP to involve a wide range of people in reviewing and improving maternity services. This report includes all of the 15 steps findings, recommendations, and what will happen next.
File size: 1,479 KB
Opening doors: Enhancing hospital visits for patients, visitors, carers, and staff
27/11/2024 Kirklees & Calderdale
Healthwatch Kirklees and Healthwatch Calderdale were asked by Calderdale and Huddersfield NHS Foundation Trust (CHFT) to engage with people in our areas regarding the current visiting options at Calderdale Royal Hospital and Huddersfield Royal Infirmary. Healthwatch and CHFT wanted to know what patients, visitors, carers, and staff feel about hospital visiting. They plan to use this feedback to shape the future visiting policy set by CHFT.
The engagement project gathered detailed feedback from a wide range of stakeholders, including patients, visitors, carers, and hospital staff. The objective was to identify areas for improvement in visiting times, visitor numbers, and accessibility, as well as to uncover potential barriers faced by different demographic groups.
File size: 612 KB